Store policy

Sales are final

All sales are final, with a couple of exceptions.

• If you are charged twice for the same item on the Marketplace, let me know and I'll sort it out.
• Inworld, you are protected from accidental repeat purchases. If you try to buy the exact same item again, you'll be refunded automatically.
• The ownership check is done per item, not per outfit or body pack. If you already own one body version and buy another, the vendor won't stop you, so please check the body before paying.
• Bought the wrong body by mistake? You can swap it for another fit of the same item, up to 3 times, from your account page or the Luova bot.
• Store credit is non-refundable and can't be exchanged back into Lindens. The same will go for gift cards once they launch.

Before you buy

A couple of things are worth checking before you hit Pay.

• Try the demo whenever one is available. It's free, and it's the best way to make sure the item works for your body and that you actually like it before buying.
• Gifting someone? Check the details first. Make sure you've entered the right username and selected the right body pack. Gifts are delivered directly to the person you choose, and unfortunately I can't undo a gift sent to the wrong avatar.

Store credit

Store credit is my way of saying thank you for supporting Luova. Here's how it works:

• Earn 5% back in store credit on the Lindens you spend inworld, or 10% while wearing the Luova group tag.
• Store credit can be used on full-price items. It can't be used alongside sale pricing, member pricing, or gift purchases.
• Store credit belongs to the avatar it was issued to and cannot be transferred.
• Store credit can't be used on collaboration or charity items. Collaborations are usually marked Luova x the other store's name on the advert, and charity items are clearly indicated on the vendor.

The Luova group

Joining the Luova group costs a one-time L$250, and the joining fee is non-refundable. As a group member, you:

• Can claim L$250 in store credit every month.
• Earn 10% back in store credit on the Lindens you spend inworld while wearing the Luova group tag, instead of the usual 5%.
• Get early access to news, including new releases and sales before they're announced elsewhere.

New releases and sales

New releases have a little time before they can appear in sale events.

• A new full-price event release stays exclusive for 6 months before it may appear in a sale event.
• After 3 months, new variations or retextures using the same mesh may appear in sales.
• Items released specifically for a sale event are already discounted, so their price generally won't change much when they appear in future sales.

Item permissions

Most Luova items are Copy and Modify, No Transfer.

Gacha items are the exception. These are No Copy, Modify, Transfer.

Sometimes an item may show as No Modify because it contains a script. This doesn't necessarily mean you can't customise it. You can still make adjustments through the item's own menu, within Second Life's limitations.

My work, and yours

Everything in Luova is made by me, including the meshes and textures, and everything is created exclusively for Second Life. I retain the copyright and intellectual property rights to my work.

When you buy something from Luova, you're buying a personal licence to use it inside Second Life. Wear it, style it, photograph it, decorate with it, and enjoy it!

What you can't do is:

• Copy, share, redistribute or resell the files.
• Take the mesh or textures outside Second Life.
• Extract, reverse engineer or re-upload any part of an item.
• Use my work to create or sell derivative products.

Content theft is taken seriously. If my work is stolen, I will pursue it through Linden Lab's DMCA process and, where appropriate, other available avenues.

My work is exclusive to Second Life. If you ever spot a Luova mesh or texture somewhere outside Second Life, please let me know. A quick message can make a huge difference.

Your privacy

Luova keeps only what it needs to run the store: your Second Life name and avatar key, what you've bought, your store credit, and any messages or requests you send me.

This is used to deliver and redeliver your purchases, keep your account page working, and answer support questions. Visits to the mainstore are counted so I can see how busy the store is.

I never sell or share your details with anyone. News and rezday messages are only sent if you've asked for them, and you can turn them off on your account page at any time.

If you'd like your account details removed, email [email protected] or message Luova Celestia inworld.