Frequently asked questions

Yes! Whenever a demo is available, it's free to try.

You'll find the demo vendor beside the item. Just left-click it and the demo will be delivered to you. It's the easiest way to check the fit, see how it looks on your body, and make sure you actually like it before spending your Lindens.

Not everything, but most items have one.

Clothing will always have a demo. For other items, such as home and decor, the item may instead be rezzed inworld so you can see it before buying.

Every item lists its compatible bodies on the vendor boxes, Marketplace listings, and in the Luova catalogue.

If you're still unsure, try the demo. That's always the best way to check.

Currently, I support:

• eBody Reborn & Waifu
• Maitreya LaraX & PetiteX
• MeshBody Legacy & Perky
• MeshBody Legacy M
• Belleza Jake
• Signature Gianni X
• Lelutka Female & Male Heads
• Genus Morph
• Unrigged, when possible

If you're looking at a specific item and still aren't sure, check the item listing or try the demo.

Unfortunately, I don't!

I'm more than happy to take ideas and suggestions, though. I have a busy schedule and an even busier brain that likes to do things in a very particular order... or completely abandon the order because inspiration decided otherwise. 😂

So while I can't promise I'll make a specific request, your ideas and wishes are always welcome.

You can always suggest one!

I can't promise that every body will be added, but I do keep an eye on what people are asking for and what makes sense for Luova.

Left-click a vendor to open its menu and see the available options, or right-click and choose Pay to purchase directly.

Your item will be delivered automatically after payment.

Luova occasionally takes part in sale events, such as Shop & Hop, where items can be heavily discounted.

The same item may therefore be cheaper at an event while it remains at its regular price at the mainstore. The same can happen at other events across the grid.

If you want to keep up with sales, new releases, and upcoming events, join the Luova group or subscribe to Luova news.

Occasionally, I'll set new releases or sales for group members only.

To claim the member price, join the Luova group and make sure you're wearing the group tag while shopping.

If a vendor has member pricing, the Pay window will show the available prices.

Joining the Luova group costs a one-time L$250.

As a member, you can claim L$250 in store credit every month, plus receive 10% back in store credit on full-price inworld purchases while wearing the Luova group tag.

Yep! Mistakes happen.

Open your Luova account, find the purchase, click the Support button, and choose Wrong body purchased. Then just claim the swap for the body you want.

You have a limit of 3 body swaps on your account. After those are used, there won't be any more, so please check the body you're purchasing carefully.

I sell separate packs for each body, and the body is always listed in the item listing and/or on the vendor. If you're unsure, always try the demo before purchasing.

Yes! Any item can be sent as a gift.

Left-click the vendor, choose Gift, enter the recipient's Second Life username, and pay. The item will be delivered directly to them.

You can also add a personal message, or choose Anon Gift if you'd rather keep your identity hidden.

Absolutely! 👀

Choose Anon Gift when sending the gift and your name won't be shown to the recipient.

You can still add a personal message if you want to leave them a little clue... or keep them guessing. 😏

You'll be told before you're charged, and you won't lose your Lindens.

No accidental duplicates. No awkward "uhh... enjoy your second one?" gifts. 😂

Unfortunately, no. Once a gift has been delivered, I can't pull it back or change the recipient.

That's why it's worth checking the username and body before paying.

First, don't panic!

Touch the same vendor and choose Redelivery.

You can also open your Luova account, find the purchase, and request a redelivery there. Marketplace purchases can also be redelivered through your Marketplace account.

You can always contact me directly if you're still having trouble.

Everything is available from your Luova account.

You can check your purchase history, request redeliveries, report issues, check your store credit, and manage your account information there.

Yes!

Just open your Luova account, find the purchase, and request a redelivery from there.

You can also use Redelivery on the original inworld vendor.

Check your inventory's Recent folder first. Second Life occasionally decides that your carefully organised inventory needs a little chaos. 😅

If it's still missing, open your Luova account, find the purchase, and report the problem. I'll take a look.

The quickest way to get help is through your Luova account.

Find the relevant purchase and use the Support option to report the problem. That gives me the information I need to look into it properly.

You can also contact me inworld at Luova Celestia or ask on Discord.

Store credit is for full-price items you're buying for yourself.

It won't apply to sale items, member-priced items, collaboration or charity items, or gifts.

Gift card credit is the flexible one. It can be used on anything, including sale items, member-priced items, collaboration and charity pieces, and gifts.

Collaboration and charity items are another exception for store credit. Collaborations are usually marked Luova x the other store's name on the advert, and charity items are clearly indicated on the vendor. Because the proceeds are shared, store credit cannot be used on them. Gift card credit still works.

Every so often I make something with another store, or for a charity event.

Collaborations are usually marked Luova x the other store's name on the advert, and charity items are clearly indicated on the vendor.

Because the proceeds are shared, store credit cannot be used on them, whatever the amount. Gift card credit can, since a gift card was already paid for in Lindens.

Store credit is a loyalty reward you earn while shopping at Luova. It belongs to your avatar and can't be transferred to someone else.

Gift cards are Linden-value credit purchased from the gift-card kiosk. They're transferable, so you can give one to a friend or keep one for yourself.

You can read more about both on the How Luova Works page.

Starting January 1, 2027, store credit will expire 6 months after it is issued.

Your existing balance on January 1, 2027 will remain available until July 1, 2027, giving you plenty of time to use it.

Gift card credit never expires.

Once store credit reaches its expiry date, it will simply be removed from your balance.

You'll always be able to see your current balance and any relevant expiry information from your Luova account.

No. Store credit is tied to your avatar and can't be transferred.

Gift cards are different. Those can be transferred and gifted freely.

No. Store credit can only be used for full-price purchases for yourself.

If you want to buy a gift, you can use gift card credit instead.

Yes!

Gift card credit can be used when purchasing gifts, including items that are on sale or have member pricing.

All sales are final, with a couple of exceptions.

Buying the same item twice inworld will automatically refund the duplicate purchase. If you're charged twice for the same item on the Marketplace, let me know and I'll sort it out.

You can find the full details on the Store Policy page.

Absolutely!

I can't promise I'll make every suggestion, but I genuinely love hearing what people would like to see.

Luova is very much driven by whatever is inspiring me at the time, but customer suggestions can absolutely plant a seed for something that might show up later.

Yes!

The meshes and textures sold at Luova are created by me, and my work is made exclusively for Second Life.

No. Luova items are licensed for personal use inside Second Life.

Please don't extract, redistribute, resell, re-upload, or otherwise use the mesh or textures outside Second Life.

You can read the full details on the Store Policy page.

Luova is around a few different corners of the internet!

• Website: luova.page
• Facebook: facebook.com/sl.luova
• Instagram: instagram.com/sl.luova
• Primfeed: primfeed.com/luova
• Flickr: flickr.com/photos/167104802@N02
• Discord: discord.com/invite/jVfSQRYN9C

You can also find me on Discord if you want to say hello or need help.